THE HOLMAN NEWSLETTER – Q2 2025 DRAFT

Q&A with New Holman President

Q1. Why make the move to Holman?

After over 40 years in the 3PL Industry, I was excited about the opportunity to be a part of the Holman Team and culture. It is an extraordinary company well-positioned for growth.

Q2. You have been living in Ohio. Are you relocating to the Pacific NW?

We are excited to have made the move to the Pacific Northwest. I will have my office full-time at the Support Center in Federal Way. My wife Cynthia and I are excited to get to know the sights and sounds of the greater Seattle area.

Q3. Will you be able to find time to visit field locations regularly?

While my family will be based in the Pacific Northwest, visiting our field locations will be job #1 for me. I’m looking forward to meeting our Teams in each location and having the opportunity to perform Safety Observations during my visits.

Q4. What things have impressed you the most about Holman since joining?

Extraordinary Service for over 161 years! My early customer meetings have clearly reinforced that viewpoint. In addition, Holman culture is remarkable, collaborative, and focused on doing the right thing for our Team and our customers. Our Core Values set out how we create this culture: Focus on Operational Safety, Help Each Other to Be Better, Show Respect to All, Serve Others, and Deliver an Extraordinary Service Experience.

Q5. What do you feel are the greatest opportunities for business growth?

The fact that we have several manufacturing support locations is an area of real opportunity that is often neglected by some of our finest competitors. In addition, we need to consider new service offerings. E-commerce fulfillment and custom packaging services are two areas that come to mind. We also have some gaps in our national network. The Dallas and Chicago markets would be good expansion choices. Of course, we cannot forget my hometown, Columbus, Ohio – The Heart of it All!

Q6. Will growth create new job opportunities for Holman Team Members?

Growth will create a couple of key opportunities. One is short-term assignments supporting new locations and startups. This is a great way to see another part of the US and provides interesting opportunities to learn new processes and systems.

Q7. Are there new services Holman could soon offer customers?

As noted above, e-commerce. We dabble a bit in support of existing customers; however, the market is looking for alternatives to Amazon. Our basic skill sets are easily transferred to this service offering. In addition, I would bet that some of our 1700 Team Members know a fair amount about high volume, pick-and-pack operations. Just a wild guess!

Q8. What is the biggest challenge Holman faces in the immediate future?

Safety. There is NOTHING more important. We need to always strive to improve our training, and we need to increase our Behavioral Observations. Where are the lighthouse sites that provide remarkably safe operations? Let’s identify best practices and transfer them across the organization. We need everyone engaged in identifying any unsafe practices. Let’s get those fixed, period! As Matt Ireland, Director of EHS, likes to say: Own the Stop Button! Look in the mirror: do each of you own it?

Q9. What do you enjoy doing in your time away from business?

My faith is front and center, followed by my family. I have been married for 40 years, and we have 3 daughters and 8 grandchildren with #9 due in December. I am also highly focused on fitness and healthy living. Finally, I like to think about my legacy. I encourage everyone to give back to the communities where you live and work. We are all blessed with a variety of gifts. We should put them to work to help others.

Q10. Any closing thoughts?

It’s great to be here! I am here to support you and your life journey. Reach out any time: Mgardner@holmanusa.com or 614-507-0320.

OUR CORE VALUES

In addition to our new President Mike Garner (see p. 8), Troy Mascarenhas and Haïm Dimer have also joined the Holman Leadership Team.

Troy Mascarenhas is the Chief Financial Officer. He is responsible for all financial and accounting duties at Holman.
Troy is an experienced logistics, distribution, and finance executive who has served in key leadership roles at companies including Walmart Canada, Walmart service provider SCM Supply Chain Management Inc., and Kane is Able Inc. He is a Certified Professional Accountant and holds a bachelor’s degree from York University in Toronto, Canada.

The new Holman Director of Information Technology Haïm Dimer maintains responsibility for IT infrastructure and programs across the Holman network. Haïm brings 30 years of experience in leadership and the technology industry, including start-ups and large-scale enterprise organizations. He holds a bachelor’s degree in IT as well as an Executive Master of Business Administration.

Please help our new Holman Team Members feel welcome when you see them at the Support Center or when they visit your facilities!