THE HOLMAN NEWSLETTER – Q2 2023

We Focus on Operational Safety
We Help Each Other to be Better
We Show Respect to All
We Serve Others
We Deliver an Extraordinary Service Experience

Values. Like the bumpers kids use at a bowling alley to keep the ball from going in the gutter, values keep us on the narrow path toward our goal. Values are what guide us when we approach the unknown. As the outgoing President of Holman, my dad couldn’t prepare me for every situation I was going to face, but he could instill in me a set of core values that I could reference and apply when faced with the unknown.

We all have values as individuals: a set of standards, beliefs, or principles that define who we are and how we will live our lives.

While the Holman Core Values have only recently been written down, the basic principles they represent have been around since our company’s founding back in 1864. History has shown the importance of solidifying sincerely held beliefs and principles. Doing so creates a foundation for culture and society, creating a unified direction and purpose.

A good example of this is the Hebrew people in the Bible who were wandering in the desert. When their leader brought written principles to them on tablets of stone, those principles provided direction for the way their culture and society would move forward in both certain and uncertain times. Our Holman Core Values provide our company with a similar foundation and source of direction.

Our Core Values guide us in how we view ourselves, how we interact with one another, and how we serve our customers. They take into consideration the vast and diverse group of individuals that make up the sum of experience and talents we bring to work each day. They are inclusive of all Holman Team Members at every level of the organization. They are the cornerstones of our culture.

When we come to work each day, we are choosing to support the values that uphold this culture. We all benefit in an environment where we know we are supported, and there is a cost when even one of us does not play their part. We are never going to be perfect, nor do we claim to be, but that shouldn’t keep us from the pursuit of getting better.

So, I challenge all of us to ask this question: “What can I do in my role to better live our values of focusing on safety, helping each other to be better, respecting one another, serving one another, and creating an Extraordinary Service Experience?”

Four possible actions come to mind:

• • 1. Take ownership of ourselves, our own positions, our own actions, and our own contributions. This starts with each of us focusing on what we can control, not blaming others.
    2. Bring our best selves to work each day. This means performing at our best, asking for help when needed, seeking training to increase our understanding, and collaborating and listening to the input of others.
    3.  Treat each decision and action we take as if we are the founders of the company. Take each task we do and look for ways to make it more efficient and more effective for ourselves, our peers, and all of Holman, and then take those ideas to our managers.
    4. Take good care of our personal needs. None of us can bring our best selves to work if we are not healthy physically, mentally, and emotionally. We need to ensure we are taking care of our health, which means taking full advantage of our health benefits, Employee Assistance Program, and paid time off.

Remember, each day we show up to work, we are making a choice to live the values that define Holman as a company. We are putting on a pair of glasses we might call “Holman Values” and looking through those lenses at what keeps us all safe and fulfilled at work.

• • • We are listening and looking for ways to encourage other Team Members to be better.
    • We are showing respect for ourselves and showing respect for each member of the Holman Team.

We aren’t going to be perfect at living our values, but it is up to every member of the Team to speak up whenever there is an opportunity to improve at living them.