Friday
Afternoon
Bob Downie (President of Holman Distribution) gets a phone call from
General Electric. GE says, "We need you to launch
a new operation for order fulfillment, installing our appliances
right into people's homes. Can you do it?" Bob
answers "Sure, when do you need it?" GE replies, "Three
weeks." Three weeks later, with 40 new employees
and 11 new trucks, Holman has launched a whole new department,
installing 260 appliances a day. (Currently, 425 G.E. appliances
are installed a day in Washington state alone.)
Eve of Thanksgiving
A
family is cooking dinner and realizes their oven is broken.
They call Home Depot. |
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"Our oven is broken and we are cooking a turkey for 20 family members tomorrow!" They purchase a new oven from
Home Depot. Hours later, Holman delivers and installs the
new oven, taking the old oven out. Thanksgiving is saved.
Emergency
A
local bread factory realizes it is baking bread without
any bags to package them with. Within the hour, thousands
of bread loaves will be lost. They call their supplier,
Huntsman, who then calls Holman. "Acme Bakery needs
bags now!" Bob Downie, (President of Holman) loads
the pallets of bags into a pick-up truck and races to the
factory. He pulls up to the loading dock and is immediately
met by workers who frantically begin unloading the bags
into the assembly line. By the end of the day, not one
loaf of bread is lost. |
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